Have questions? Give us a call or shoot us a text - 316-494-9839
This agreement outlines the responsibilities between you (referred to as "Client," "Customer," or "you") and Tropical Details Detailing LLC (referred to as "Tropical Details," "contractor," "technician," "us," "our," or "we") in the context of the service(s) you acquire. When you utilize our service, you are accepting the complete terms of this agreement without any alterations on your part. When you reserve or engage the services of Tropical Details, you are hereby consenting to the subsequent conditions:
We need access to both water and electricity for our car detailing services at Tropical Details in Valley Center. If you're unable to provide access to either water or electricity, kindly contact us at 316-494-9839 so that we can work together to find a suitable solution. Please note that failure to ensure water and electricity access during your appointment will lead to an $80 cancellation fee.
We provide Tropical Details rain or shine and are fully equipped to handle various weather conditions, including rain. Given the substantial time investment required for delivering exceptional services and the scale of our operations, adjustments to appointments have a significant impact. Hence, if you find it necessary to reschedule or cancel, kindly do so with a minimum of 48 hours notice before your scheduled appointment. This enables us to allocate that time to others and prevents the application of an $80 cancellation fee. The subsequent terms and conditions are applicable to all scheduled appointments:
To modify or reschedule any appointment or service, we necessitate a 48-hour advance notice. Tropical Details retains the right to reschedule or cancel appointments based on staffing levels, weather circumstances, or equipment malfunctions. If the vehicle and keys are not present at the stipulated time and Valley Center location for the booked service, Tropical Detail reserves the right to cancel the appointment, considering it a violation of the cancellation policy, and a charge of $80 will be incurred. Appointments involving the redemption of Gift Certificates will adhere to the same cancellation policy and will be automatically redeemed at a value of $80 in accordance with the aforementioned cancellation policy guidelines.
Customer will give Tropical Detail access to the vehicle during the detail job and any additional mutually agreed-upon times. Please make sure the keys to the vehicle are available to us. This document insures that you authorize us to operate and to move your vehicle, as necessary to do so determined by our Tropical Detail technician.
All detail jobs have specified time limits. Completion of work is based of unique time limit of the package. See below all time limits for base jobs excluding addons. Addons will be used to extend the base time using the times provided below. Timekeeping will be performed at the discretion of your assigned Tropical onDetail technician. The time starts as soon as the technician completes client check in and initial equipment setup.
Detail Time Limits Are As Follows:
♦ Bronze Package1.5 – 2.0 hours
♦ Silver Package 2.5 hours
♦ Gold Package 3.5 hours
♦ Diamond Package 4.5 hours
♦ If vehicle has been last detailed less than a 1 year ago = 75% as good as new
♦ If vehicle has been last detailed more than 1 year ago = 70% as good as new
♦ If vehicle has been last detailed more than 2 years ago = 65% as good as new
♦ If vehicle has been last detailed more than 3 years ago = 60% as good as new
♦ If vehicle has been last detailed more than 4 years ago = 55% as good as new
♦ If vehicle has been last detailed more than 5 years ago = 50% as good as new
♦ If vehicle has been last detailed more than 6 years ago = 45% as good as new
♦ If vehicle has been last detailed more than 7 years ago = 40% as good as new
♦ If vehicle has been last detailed more than 8 years ago = 35% as good as new
♦ If vehicle has been last detailed more than 9 years ago = 30% as good as new
♦ If vehicle has been last detailed < 10 years ago = 25% as good as new
We want you to be satisfied with our service. No services offered are guaranteed to completely restore your vehicle to any previous or new condition. We will try our absolute best to restore the vehicle to the best condition possible and within the constraints of our resources, time, and expertise. We will conduct a final inspection together, with you, at the end of the job. If, after the final inspection and after we have left, you find our service unsatisfactory, please contact us within 24 hours so we can address your concern. Tropical Detail will not be held liable for any concerns after 24 hours of job completion or if you did not complete the final inspection with our Tropical Detail technician.
Tropical Detail and it’s contractors cannot be held responsible for any damage to the vehicle while in our care. We are as careful as possible and have never once had an accident to date. We are professionals and are skilled at what we do. If something does get damaged while detailing your vehicle, we will advise you of the incident. By agreeing to our detailing services you also agree not to hold Tropical Detail Auto Detailing LLC liable for any pre-existing damages to your vehicle. Tropical Detail limits its liability to the total dollar amount of each job.
The fee for our service is the agreed dollar amount, indicated as “Total Cost” on the final price. The term of service is for the amount of time reserved by us to complete the “job” you requested and not for any specific outcome. It is possible that the job could take more time than the time reserved. Tropical Detail has the right to charge an extra dirty fee totaling $60 per hour if the detail job takes significantly longer than expected at the discretion of Tropical Detail. This fee is normally reserved for vehicles that take more than the allocated time limit. We will inform you of the possible fee before or during the detailing process.
We ask for your feedback. Please send us an email at (tropicaldetails316@gmail.com) and let us know if there are ANY concerns – good or bad. We also carry the right at the discretion of Tropical Detail to use pictures of your vehicle for marketing purposes and to publish them on its website or any of our Social Media. Your personal information will not be shown in the photos.
Tropical Detail may cancel any new or existing maintenance plans or services with clients if we experience that the customer is not the right fit for our services at the discretion of Tropical Detail Auto Detailing LLC. Instances of service termination include: going behind our back and working directly with Tropical Detail employees instead of going through the company, being rude or harsh to Tropical Detail employees, or any other reason we determine to be worthy of service termination at our discretion.
Tropical Detail reserves the right to modify this statement at any time. Any changes to this Service Contract will be listed in this section, Tropical Detaildoes not make any commitment to update the materials.
♦ By using our services you hereby understand that GTropical Detail does not guarantee any specific outcomes or results with our detailing services.
♦ Your payment to Tropical Detail is expressly for the dedicated service time on your vehicle, not tied to the attainment of any specific outcome or result.
♦ Tropical Detail limits its liability to the total dollar amount of each job. If the job takes much longer than anticipated we reserve the right to charge an extra dirty fee totaling $60 per hour on top of the total cost at the discretion of Tropical Detail employees (we will warn you).
♦ Because we order materials for the job on demand, deposits made are non-refundable.
♦ All Sales Are Final.